General Assists Information

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Windows 2000 Installation Problems

Our Assists applications currently use the InstallAnywhere installer from ZeroG. Some of our customers that are running Windows 2000 have reported problems with their installation. Here are some tips to help get your Windows 2000 Assists application running.

Symptom

When you try and start your Assist application, you receive one of the following error messages:

  1. Windows Error 3
  2. javaw.exe problem. Error log generated.

Solution

  1. Using Windows Explorer, navigate to your C:\Program Files\AGS folder. Inside their you will see a folder for each of the Assists applications that you have installed. For example, if you are having a problem with the KABC2 Assist, there will be a folder named KABC II ASSIST. Look inside the folder of the application that your are having trouble with.
  2. Find a file in that folder that has a file extension of .lax. Again, if you are troubleshooting the KABC2 application, the name of this file will be KABC II ASSIST.lax. Double-click on the file to open it in Notepad.
  3. Look for a line starting with lax.nl.current.vm. Edit the value that appears after the equals sign, like this:

    What you want to have is the path to where your java executable program is located, java.exe. The location shown in this example is correct as of 09/17/2004, but will change in the future if you install a new version of java.
  4. Save your changes and exit Notepad.

Symptom

When you start your Assists application, you are getting an error that states something to the effect that the database is not accessible or is locked.

Solution

There are two possibilities:

Multiple Copies

Make sure you are not trying to run multiple copies of your Assist application. Also, if you have more than one Assist application installed, for example, KABC2 and KTEA2, and both are using the same local database instance, you may only have one running at a time.

Permissions

When you started your Assists application for the first time, you saw this dialog:

If you selected the All Users option and you were running from an account that does not have administrative privileges on this machine, you can end up with this problem.

To fix it, perform the following steps:

  1. Start the application, but as soon as you see the splash screen, start tapping on the P key. If you are not quick enough you will have to quit and start over. What you want to end up with is a window that looks like this: .
  2. Expand the nodes starting with System until you see the node (or folder) for your Assist appliction. In this example, we are working with KABC2:
    .
  3. Click on the node for the application to highlight it, then click the Delete Node button. Then you can click Close to exit from the preferences inspector.
  4. Now restart your application. You will be presented with this dialog:

    When you do, make sure the option labelled Only This User is selected before clicking the Next button and continuing with your startup.